Shipping & Delivery Policy

1. Shipping Partners

We have partnered with leading logistics service providers to ensure safe and timely delivery of your orders. Our current delivery partners include:

  • Blue Dart

  • Amazon ATS

  • Ecom Express

  • Xpressbees

  • Delhivery

  • Shiprocket

2. Order Processing & Dispatch Time

We aim to process and dispatch all orders within 24–48 hours during standard business days (Monday to Saturday, excluding public holidays).

Important Notes:

  • No dispatches are made on Sundays or on national/state holidays.

  • During mega sale events, dispatches may be delayed due to high order volumes.

  • In such cases, we aim to dispatch your order within 3–5 business days from the date of order placement.

3. Estimated Delivery Time

The estimated delivery timeline after dispatch typically ranges between 3–7 business days, depending on your location.

Region Estimated Delivery Time
Metro Cities 2–4 business days
Tier 2 & Tier 3 Cities 3–6 business days
Remote/Rural Areas 5–7 business days

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Transport strikes

  • Regional restrictions

4. Shipping Charges

We offer free shipping on all orders.

5. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with tracking details. You can track your order in real-time through the courier partner’s tracking portal.

If you do not receive tracking details within 72 hours of placing your order, please contact us at support@gainzgriid.in.

6. Delivery Attempts

Our courier partners typically make up to 3 delivery attempts. If delivery is unsuccessful after the final attempt, the package will be returned to our warehouse.

To avoid delivery failures, please:

  • Provide a complete and accurate address

  • Include nearby landmarks if applicable

  • Ensure someone is available to receive the package

7. Damaged or Tampered Shipments

If you receive a package that appears to be:

  • Damaged

  • Tampered

  • Open or unsealed

Do not accept the package.
Refuse delivery and inform us immediately at support@gainzgriid.in with photos and your order number. We will assist you with a replacement or refund, as per our return policy.

8. International Shipping

We currently do not offer international shipping. Orders can only be delivered within India.

9. Contact Us

For any shipping or delivery-related questions:

📧 Email: support@gainzgriid.in

🕐 Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM